Mental Health Information

  • Updates on Pediatric MH Services at the Medical Center/Children’s Hospital

    • CPEP/emergency services, including mobile crisis, continue to be available without change
    • Inpatient service continues
    • Partial Hospital Service continues to operate with daily screening of patients and problem-solving for those who do not or cannot come in
    • Outpatient services have some significant changes: we have cancelled groups and moved toward telephone/telemedicine visits whenever possible and are rescheduling non-essential visits.  When clinically appropriate onsite appointments are available and continue.


    Mental and Behavioral Health Needs for Children

    • For those with urgent needs/in crisis: call the Behavioral Health Crisis Line at 585-275-8686. This is staffed by clinicians and can help determine level of care need and connect with appropriate services.

    Behavioral Health Crisis Line Hours of Operation
    Monday through Friday 
    7 a.m. to 8 p.m.
    Saturday and Sunday 10 a.m. to 6:30 p.m.
    If you're seeking an emergency mobile crisis visit call 585-529-3721

    • For those who have mental health clinicians (whether at the medical center, school-based, other health system, or private practice): Start by trying to reach your therapist or a covering clinician.  They should have directions for who may be covering if they are unavailable or for emergencies.

    • For those without current providers or being seen by pediatric providers about mental health issues: Contact your primary care provider first.


    Mental Health Association’s Family Support Service


    7 Ways to Support Kids and Teens Through the Coronavirus Pandemic

    This is evidence-based from a group of mental health professionals who care for kids, including Mike Scharf, MD, Chief of the Division of Child and Adolescent Psychiatry at the University of Rochester Medical Center and Children’s Hospital.




If you are having trouble viewing the document, you may download the document.
If you are having trouble viewing the document, you may download the document.
  • Child & Adolescent Mental Health Resources


    Please be aware that most clinics have now switched temporarily to telehealth services.

    Emergency Services

    • Mobile Crisis: 585-529-3721
    • Comprehensive Psychiatric Emergency Program (CPEP):
            Strong Hospital ED
    • Lifeline: 275-5151
    • 911
    • Any Emergency Department


    Crisis Intervention Services

    • Family Crisis Support Services (FCSS): 256-7500
           Self or Community referrals accepted
    • Home-based Crisis Intervention (HBCI): 922-8040 (for general questions)
           Clinician referrals only


    Mental Health Treatment Clinics 

    • Genesee Mental Health: 922-7770, 224 Alexander Park
    • Villa Of Hope: 328-0834 ext. 581, 1099 Jay St. Bldg. J Second Floor
    • Liberty Resources: 410-3370, 175 Humboldt Street
    • Strong Child & Adolescent Clinic: 279-7800, 315 Science Parkway
    • Catholic Family Center: 546-7220, 87 North Clinton Avenue
    • Easter Seals: 292-5830, 103 White Spruce Boulevard


    Monroe County System of Care Programs

    • Family Access & Connection Team (FACT): 753-2639 1099, Jay Street, Building J
      Family referral, School referral (truancy only)
    • Single Point of Access (SPOA): 753-2881, 1099 Jay Street, Building J
      Clinician, self or community referral, documentation including a mental health diagnosis and additional information required


    Chemical Dependency Treatment

    • Strong Recovery/Addiction Services: 275-5400, 2613 W. Henrietta Rd.
    • Villa of Hope: 865-1550 ext. 104, 3300 Dewey Avenue LIFE Program
    • Villa Of Hope: : 328-0834, 1099 Jay St. Bldg. J Second Floor
    • Westfall Associates: 473-1500, 919 Westfall Road, Building B, Suite 60



    • Strong Memorial Hospital Unit 4-9000
           Acute psychiatric inpatient care
    • Western NY Children’s Psychiatric Center (Buffalo, NY)
           Long-term psychiatric inpatient care
    • Strong Memorial Hospital Child & Adolescent Partial Hospitalization Program (CAPH)
           Short-term full day psychiatric care


    NYS Office of Mental Health COVID-19 Emotional Support Helpline:

    8 a.m. to 1- p.m., 7 days a week


    Community Mental Health Providers

    Kelly Newby Psy. D., PLLC offering counseling services. They specialize in mental health and substance use with children, adolescents, and adults and are taking new clients. To learn more to go: and click "interested in becoming a new patient" or call the office at 585-448-0936. They are also offering a telehealth group for adolescents to address boredom, anxiety, coping skills, and structuring the day.